Staycation

For sure should have inform you regarding the change of room allocated to you. For you to realise it when you’ve checked in, means they aren’t responsible enough to inform the guest about this issue, and suggest other options to not make the experience worst

It's their fault.. Who will expect it to be a downgrade? They must inform beforehand and complement with additional stuffs if they are going to give me a downgraded room. I will surely call/ email the HQ.

Its definitely unprofessional on their side. I would escalate the matter immediately.

They should inform first. If me, I'll just scold them or do some complaint.

Wah i make huge noise on those mistakes... send email or speaker to the incharge

Definitely they should inform us as we r not aware of such things means

Definitely write a letter of complaint, they should have informed you

They should inform you. Contact them about it

They should inform. I'll call and complain

They should inform you. Call them up