Looks like you've got one with attitude on your hands. I would suggest speaking to the maid agency and let them handle her. The best thing to do in such situations is not to yell at her, just tell her these are the rules, and if you're not interested in working well, then please look for another house/employer. I think if she has an attitude problem or is lazy, then switching maids would not be a bad idea.
All the best!
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