Hi, my helper will have her first off-day next week. Does it mean they are really entitled to WHOLE day off and not obliged to help with chores before she's out and when she's back? Not that she will be calculative, I would just like to know what's the norm, as the agency told me their off hours are from 10am-6pm. Thanks!

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Your agency is good, my agency said to them it's 9-6pm. I guess it's how u want to determine the time. Usually I will tell her u can go after finishing most of the chores. You have to be strict with the time, cause some of them always come back late.