My Daughter purses her lips and looks at me in this mischievous, puppy dog innocent way just before she starts to bite or scratch me. She knows it hurts but she doesn't want to stop. Most of the time I can prevent it as she gives me this look. How do I get her to understand that it's not okay and it hurts as hell. She's 16 months old.

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First of all. 1. Be firm in the reaction. Said Ouch! It hurts! 2. Secondly if she persist, say you are hurting mummy. and mummy is sad. 3. If she continues to bite (what i would do is, i would stand and stay away from her.

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