People who are in the same job as I was (WFM) need great multi-tasking abilities para maging effective sa work. Ikaw na nagbabantay ka ng queue, habang sumasagot ka ng call ins, habang sumasagot ka ng chats ng TLs/OMs/SD/kung sino man at ng agents na nagpapaalam ng lunch/break/rr/o kung ano man, habang sumasagot ka ng emails, habang may kumakausap sayo sa harapan mo, habang gumagawa ka ng reports. Hahaha sabayan mo pa ng pagkain at pakikipag-usap sa jowa/asawa habang nagtatrabaho. Hahahahha time management plus multi-tasking talaga. 😂😂😂😂😂 PS: I'm not even exaggerating. Lol