My friend is travelling to visit and she forgot to inform them about the bassinet request. will the check-in counter automatically allocate the bassinet seats to her plus a bassinet, when they see her with the baby? or does it need to be prebooked in advance?

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You can request for the bassinet at the check-in counter but it will not be confirmed as it's based on first-come-first-serve and there are limited number of bassinets onboard.

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Home Toddler my friend is travelling to visit and she forgot to inform them about the bassinet request will the check in counter automatically allocate the bassinet seats to her plus a bassinet when they see her with the baby or does it need to be prebooked in advance