Kkh staffs are rude

Have you ever experienced hostile treatment from kkh nurses and their staffs? I don't know if it's because I'm under a subsidised route. Staffs are always harsh and impatient towards patients. Lactation support, like no support, scolded me when I was struggling to bf my newborn. She said do I still want to bf or not? It's my first time and quite traumatic experience for me. Is that why ppl go for private route?

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Even in private ward also one of the senior nurse (old lady) can’t remember her name very impatient. U shouldn’t use the harsh word to new mummy. We are struggling to bf our newborn. even we watch the video on how to BF newborn but in a reality it is different because the baby is very fragile.