Kkh staffs are rude

Have you ever experienced hostile treatment from kkh nurses and their staffs? I don't know if it's because I'm under a subsidised route. Staffs are always harsh and impatient towards patients. Lactation support, like no support, scolded me when I was struggling to bf my newborn. She said do I still want to bf or not? It's my first time and quite traumatic experience for me. Is that why ppl go for private route?