I sought help from Rejoice Pregnancy for my breastfeeding difficulties recently. As a first time mom, naturally I requested a lactation consultation with them first before deciding to sign on any package.
However, not only did I not receive the proper support I needed (painful latching, sore nipples and milk supply), I came out of the session in tears, feeling extremely disrespected and insulted.
During the one hour of consult, the consultant made hurtful and unfriendly remarks about my readiness to be a mom, my weight/belly, and unnecessary comments about the support system I have at home. Never once did she try to observe my baby at all and how our latching experience is.
These were unhelpful and painful to hear. She also made me make an absolute decision if I wanted to breastfeed directly or do exclusive pumping - this is not true or right as plenty of moms do a combination of both.
I feel responsible to share my experience so that other moms can be aware and make an informed choice before engaging help for lactation. No other moms should be subjected to such treatment (even as a one-time customer and not a package buyer). It is dangerous and damaging to our mental well-being during such a stressful period.
I earnestly encourage all mummies to seek PROFESSIONAL and PROPERLY CERTIFIED help (eg. IBCLC) to assist you in your lactation challenges. I did engage a private IBCLC for a one-time consult and that has drastically improved my situation.
P.S. I have written a feedback directly to the company. Their response was disappointing and did not indicate specific actions they will take to rectify this.
#lactation #breastfeeding