Combining R and Birth cert number

I have been trying to combine the R number and Birth cert number of my 4 month LO for months, and even called in, emailed and went down physically to the polyclinic to ask for it. And nothing had been done. Anyone can help advice on where else I can go to get these numbers combined? I have been trying to see my LOs appts on my NUHS app but as the numbers aren't combined, they don't show up. Emailing the NUP contact centre just returns me a template email tt they'll forward my email to the polyclinic.

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Whats R number ? I only know bc

10mo ago

It's a temporary identification number given to the baby before the birth cert is ready. My baby went into the nicu when he was born, so that may be why he was assigned an R number first.