Baby’s whisperer

Agency informed on the supposed day of nanny's arrival that she was caught in a jam to sg. After being left to handle baby ourselves on the first night after discharge from hospital as new and inexperienced parents, we received another call from agency the next day saying that nanny fell sick from the journey here. Was sent a replacement nanny with subpar standards. Caught her carrying our newborn by the arms without neck support and rocking baby violently in the middle of the night. Recommend to look elsewhere and don't risk it with this agency.